Starvey Global | Frequently Asked Questions
Wholesale & MOQ
What is your MOQ, and can I place small trial orders?
We offer flexible trial MOQs tailored for new wholesale partners in North America, Europe, and Southeast Asia:
- 500-1000 pcs for 4G GPS pet collars and 2-in-1 remote dog training collars
- 200-500 pcs for IATA-compliant pet travel crates (negotiable for long-term partners)
We also accept mixed bulk orders of all 3 products to reduce your inventory risk. Final MOQ is subject to factory production capacity; our team can negotiate adjustments on your behalf for qualified partners.
Do you accept small trial orders for new customers, and what are the terms?
Yes, we understand the needs of new partners to test market fit, so we offer flexible trial MOQs as detailed above. For our 4G GPS pet tracking collars and 2-in-1 dog training collars, trial orders start at 500 units, while IATA-compliant pet travel crates start at 200 units for qualified new buyers. Trial orders follow standard lead times of 40-45 days, and we can accommodate mixed orders of multiple products to help you diversify your initial inventory.
Are MOQs different for different regions or markets?
Our core MOQs are standardized to ensure production efficiency, but we offer tailored terms for key markets. For North American and European partners, we can adjust MOQs slightly for large-volume repeat orders, and for Southeast Asian partners (our regional hub for expansion), we offer flexible trial MOQs to support market entry. Long-term partners with annual order commitments can also negotiate adjusted MOQs based on their forecast demand.
What is the lead time for bulk orders, and how does it relate to MOQ?
Lead times are aligned with order volume and production capacity. Standard trial orders (meeting our base MOQs) take 40-45 days from confirmed payment to shipment. For bulk orders exceeding 1000 units per product, lead times extend to 25-35 days, depending on customization requirements and production scheduling. We provide a detailed production timeline for each confirmed order, including key milestones for your reference.
Customization & Product Details
Can you customize products with OEM/ODM services?
Yes, we support full OEM/ODM solutions for wholesale partners in North America, Europe, Latin America, Southeast Asia & Global Destinations. You can customize branding (logo printing), colors, packaging, and even add tailored functions to our4G pet GPS collars, 2-in-1 remote dog training collars, and pet crates. Additional costs apply for mold or major function changes, which we can partially share for large bulk orders.
What makes your GPS pet trackers different from other suppliers?
Our 4G GPS pet trackers stand out with a unique dedicated data display screen, a feature rarely found in competing products. Unlike most suppliers who re-purpose vehicle or general smart wearable tech for pets, we are a vertical specialist manufacturer focused solely on pet GPS tracking. With 5 years of dedicated R&D for pet-specific scenarios, we deliver highly professional, reliable products optimized for partners across North America, Europe, Latin America, Southeast Asia & Global Destinations.
Can I order samples before placing a bulk order?
Yes, samples are available for verified wholesale partners in North America, Europe, Latin America, Southeast Asia & Global Destinations, subject to sample fees plus shipping costs. The full sample fee will be 100% refunded to you after your formal bulk order is confirmed.
What certifications do your products hold for the North American and European markets?
All our products meet strict international standards for safety and compliance:
- 4G GPS pet tracking collars and 2-in-1 dog training collars: CE, FCC, RoHS, and IP66 waterproof certification, with support for LTE-M/NB-IoT bands compatible with major carriers in the US, EU, and Southeast Asia.
- IATA-compliant pet travel crates: Tested to meet IATA Live Animal Regulations (LAR) standards for air travel, including structural durability, ventilation, and safety requirements for pets.
*All certifications are available for review upon request, to support your import and regulatory compliance processes.
What customization options are available for bulk orders?
We offer a range of customization services to align with your brand and market needs:
- Branding: Custom logo printing/embossing on products and packaging, custom hang tags, and brand-specific user manuals.
- Packaging: Custom color boxes, poly bags, or bulk packaging with your brand design, including compliance labels for your target market.
- Product adjustments: Custom color options for collars and crates, and minor functional tweaks (such as adjustable strap sizes for collars) for large-volume orders.
*Customization minimums vary by service, and our team will work with you to define requirements and timelines for your order.
How do your 4G GPS pet collars ensure reliable connectivity in different regions?
Our 4G pet GPS tracking collars use multi-band LTE-M/NB-IoT technology, compatible with major networks across North America, Europe, Latin America, Southeast Asia & Global Destinations, including next-gen 4G Pet Trackers with 4-in-1 hybrid positioning (GPS+Wi-Fi+GNSS+LBS). The devices come with a pre-installed global SIM card with roaming support, ensuring real-time tracking connectivity in most countries. We also provide detailed setup guides and technical support to help you configure the devices for your target market’s network requirements.
Are your IATA-compliant crates approved by major airlines?
Yes, our pet travel crates are designed and tested to meet the latest IATA Live Animal Regulations (LAR), which are recognized by most international airlines (including major carriers serving North America, Europe, Latin America, Southeast Asia & Global Destinations). Each crate includes ventilation holes, secure door latches, and a shock-absorbing base, and we provide a compliance certificate with every order to support your customers’ travel bookings
Shipping & Logistics
What are your lead times, and what shipping options do you offer?
Lead times vary by order size: 7-15 days for small trial orders, and 30-45 days for large bulk orders. For customized 4G smart pet GPS collars with a MOQ of 500 units or above, the production lead time will extend to around 40 days, subject to actual factory production schedules. We offer flexible shipping solutions for partners in North America, Europe, Latin America, Southeast Asia & Global Destinations, including sea freight, air freight, and express delivery to any port or warehouse. We handle all export documentation for your order.
*Shipping time is subject to local international policies, transportation methods, and product production cycles.
Do you offer DDP door-to-door shipping service to EU countries like Belgium?
Yes, we provide full DDP door-to-door shipping for partners in North America, Europe, and Southeast Asia, including European markets like Belgium. Our DDP service covers all shipping costs, customs clearance, import duties, and last-mile delivery, with no hidden fees for our wholesale clients.
How does Starvey Global optimize CBM and shipping costs for wholesale pet crates?
Ocean freight for rigid pet crates is highly expensive because they take up too much space. To solve this logistical bottleneck, Starvey Global engineers all IATA travel crates with a premium nested stackable design.
By optimizing the product geometry, our travel crates fit perfectly inside one another during transit. This reduces the total shipping volume (CBM) by up to 35% compared to traditional rigid models, allowing bulk buyers to fit significantly more units into a single 40ft HQ container (40HQ) and maximize their import margins.
What trade terms do you offer for international orders?
We support common B2B trade terms to suit your logistics needs:
- FOB (Free On Board): For orders shipped from our Chinese warehouses, we handle customs clearance and loading at the port of departure (typically Shenzhen or Guangzhou), with you managing international freight and destination customs.
- EXW (Ex Works): Starvey Global most flexible pricing option. We prepare your order at our designated factory warehouse in Shenzhen or Guangzhou, China. You are responsible for pickup, export customs clearance, international freight, destination customs duties, and final delivery. This is ideal for established importers with their own trusted freight forwarders.
- DDP (Delivered Duty Paid): Our full-service option, where we coordinate all logistics steps, including freight, customs clearance, duties, taxes, and final delivery to your warehouse. This is ideal for partners looking for a hands-off solution, and we work with trusted freight forwarders (including Zhema International) to ensure smooth delivery.
Note: Starvey Gloabl recommend EXW or FOB as the preferred trade terms for most international orders. Import regulations, tariff policies and customs clearance requirements vary considerably across countries and regions, which may lead to cost volatility and delivery uncertainties for DDP shipments. For partners with their own appointed freight forwarders, EXW and FOB ensure more predictable costs and stable delivery timelines. If you require DDP service, please share your full destination details, and we will assess feasibility and provide a tailored quote accordingly.
How do you handle logistics risks such as damage or loss during shipping?
We take proactive steps to mitigate shipping risks:
- All products are packaged with shock-absorbing materials, and IATA crates are reinforced for air travel durability.
- For bulk orders, Starvey Global offer optional cargo insurance to cover loss or damage during transit.
- In the event of confirmed damage or loss due to our packaging or shipping partners, we work with you to resolve the issue, including replacement products or partial refunds, based on the terms of your order and insurance coverage.
After-sales & Support
What after-sales support do you provide for bulk orders?
We offer comprehensive after-sales support for all partners in North America, Europe, Latin America, Southeast Asia & Global Destinations:
- 12-month manufacturer warranty for all products
- Free technical support for APP usage and function troubleshooting for GPS collars and training collars
- For defective items covered under warranty, we will ship replacements with your next order, or arrange separate urgent shipments at our cost for time-sensitive cases.
- To further reduce your financial risks, we can provide a 1% – 2% free spare units/parts buffer directly with your bulk container orders for immediate local replacements.
What is the warranty period for your products?
All our products come with a 12-month warranty from the date of delivery, covering manufacturing defects and functional issues. The warranty does not cover damage from misuse, accidental drops, or unauthorized modifications, but we offer affordable repair or replacement services for out-of-warranty products for bulk order partners.
What after-sales support is available for bulk order partners?
Our dedicated B2B support team provides comprehensive assistance:
- Technical support: Step-by-step guides and troubleshooting for GPS collar setup, training collar usage, and crate assembly.
- Order follow-up: Regular updates on production, shipping, and delivery status for your orders.
- Defect resolution: For confirmed defective products, we coordinate replacements or refunds based on your order terms, including handling returns for eligible cases.
- Long-term partners also receive priority support and early access to new product updates.
Do you provide marketing resources for our resale?
Yes, we offer partner resources to help you market our products effectively:
- Product images, videos, and specification sheets for your website or marketing materials.
- Compliance documentation and certification copies for your import and regulatory needs.
- Customizable user manuals and setup guides (branded with your logo) for GPS collars and training collars.
Our team is also available to answer product-related questions for your customers, via email or your preferred communication channel.
Payment & Pricing
What payment terms do you accept for international orders?
T/T (Telegraphic Transfer): Our standard payment terms are 40% T/T deposit upon order confirmation, with the remaining 60% balance due before shipment. We also support secure payment via XTransfer, ideal for our EU-based partners in North America, Europe, Latin America, Southeast Asia & Global Destinations.
XTransfer: Starvey Global preferred cross-border solution, supporting fast, low-cost transfers in multiple currencies, including USD, EUR, and GBP.
All payment terms are clearly outlined in our proforma invoice (PI), and our finance team will work with you to confirm details before you proceed with your order.
Is the price negotiable for large bulk orders?
Yes, we offer tiered bulk pricing discounts for large orders from partners in North America, Europe, Latin America, Southeast Asia & Global Destinations:
- Standard minimum order quantity (MOQ): 500 units per single model. Mixed trial orders with a total quantity of 500 units across different models are acceptable.
- Small trial orders (50–499 units): No volume discount applies. Separate small-batch unit prices will be quoted due to higher production and operation costs for low-volume batches.
Volume tiered discount for bulk orders (based on total order quantity of trackers only; Global IoT SIM cards are excluded from discount tiers): - 600 ~ 999 units: 3% discount off the base 500-unit bulk price
- 1000 units & above: 5% discount off the base 500-unit bulk price; further preferential terms negotiable for long-term exclusive partners
*Custom long-term partnership pricing is available for recurring wholesale clients.
How long is your quotation valid?
Our formal quotations are valid for 30 days, subject to fluctuations in exchange rates and raw material costs for orders across North America, Europe, Latin America, Southeast Asia & Global Destinations.
Can you provide a formal quote for our potential order?
Absolutely. To prepare a customized quote, we will need the following details from you:
- Product model numbers / SKUs and desired quantities (including mixed SKU combinations across product lines, if applicable).
- Target market (to confirm applicable compliance requirements and feasible logistics terms).
- Preferred trade term (EXW or FOB recommended; DDP available upon feasibility review) and delivery details.
- Any customization requirements (branding, logo printing, custom packaging, etc.).
Starvey Global’s sales team will review your request and issue a detailed proforma invoice within 5–10 business days, covering unit pricing, total cost breakdown, production lead time, payment terms and estimated shipping schedules.